Who We Are — The Data Controller
This Privacy Policy applies to the online gaming platform operated by bv 999, accessible at bv999.link. For the purpose of data protection, bv 999 is the data controller — meaning we are responsible for deciding how and why your personal data is collected and processed.
If you have any questions or concerns about how bv 999 handles your personal data, you can contact us at any time via live chat within your account or by email at support@bv999.link. Our support team operates 24 hours a day, 7 days a week, in both Urdu and English.
This Privacy Policy applies to all personal data collected when you visit bv999.link, register for an account, make a deposit or withdrawal, play any game, participate in any promotion, or contact our support team. It applies regardless of which device you use to access bv 999 — desktop, mobile, or tablet.
In plain language: bv 999 is the organisation responsible for your data. We have a legal obligation to protect it and to be transparent about how it's used. This document is how we fulfil that transparency obligation. If anything is unclear, ask us — we're happy to explain.
What Personal Data BV 999 Collects
bv 999 collects personal data in two ways: data you provide directly to us, and data collected automatically during your use of the platform. Here is a full breakdown:
bv 999 does not collect sensitive personal data such as religious beliefs, political views, ethnic origin, or health information. The only sensitive identifier we may collect is a copy of your CNIC for identity verification purposes, and this is handled with the highest level of security.
How BV 999 Uses Your Personal Data
bv 999 uses your personal data only for specific, documented purposes. Here is a complete list of how we use the data we collect:
- Account Management: To create, maintain, and operate your bv 999 account. This includes processing your registration, managing your balance, and recording your transaction history.
- Payment Processing: To process your deposits from and withdrawals to Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or card. We share the minimum necessary data with payment processors to complete transactions.
- Identity Verification (KYC): To verify your identity and age as required under our operating licence and anti-money laundering obligations. Verification may be triggered at account creation or before large withdrawal requests.
- Customer Support: To respond to your support queries via live chat or email, resolve disputes, and maintain records of your support interactions for quality and training purposes.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, and other security incidents. This includes analysing usage patterns and transaction data.
- Regulatory Compliance: To comply with anti-money laundering (AML) laws, licensing conditions, and any other applicable regulatory requirements.
- Platform Improvement: To understand how players use bv 999 and to make improvements to the platform — using anonymised, aggregated data where possible.
- Marketing Communications: To send you information about promotions, bonuses, and new features at bv 999 — but only with your explicit consent, and always with a clear, one-click opt-out option.
Legal Basis for Processing Your Data
bv 999 only processes your personal data where we have a valid legal basis to do so. The legal bases we rely on are as follows:
- Contract Performance: Processing that is necessary to provide the services you have signed up for — including account creation, payment processing, and game access. Without this processing, bv 999 cannot operate your account.
- Legal Obligation: Processing required to comply with applicable laws — including KYC identity verification, AML transaction monitoring, and record-keeping obligations under our operating licence.
- Legitimate Interests: Processing for purposes that bv 999 has a legitimate interest in pursuing, where that interest does not override your rights. This includes fraud detection, platform security, and anonymised analytics for service improvement.
- Consent: Processing for which you have given explicit, specific consent — primarily marketing communications. You can withdraw this consent at any time and it will not affect any other processing we carry out under the other legal bases.
Your rights are not affected by the legal basis we rely on for processing. Your rights to access, correct, and delete your data exist regardless of the basis used. See Section 9 for a full explanation of your rights.
When and With Whom BV 999 Shares Your Data
bv 999 does not sell your personal data. We do not share your data with third parties for their own marketing or commercial purposes. Data is shared only in the following specific circumstances:
- Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, and card processing networks receive the minimum data necessary to process your transactions. These providers are bound by their own privacy obligations and by contractual terms with bv 999.
- Identity Verification Services: Third-party KYC providers may process your identity documents to verify your age and identity. These providers are contractually bound to process data solely for verification purposes.
- Fraud Prevention Services: Risk management and fraud detection providers may receive transaction and device data to assist in identifying suspicious activity. Data shared is the minimum necessary for risk assessment.
- Regulatory Authorities: bv 999 is obligated to report certain transaction patterns to relevant authorities under AML regulations. Such reporting is required by law and does not require your consent.
- Technology Providers: Cloud hosting, customer support software, and analytics platform providers may process data on our behalf. All such providers are under strict data processing agreements that prohibit secondary use of your data.
All third parties with whom bv 999 shares data are required to implement appropriate security measures and may only use the data for the specific purpose for which it was shared. We do not allow them to use your data for their own purposes.
How BV 999 Secures Your Personal Data
Data security is taken extremely seriously at bv 999. We have implemented technical and organisational measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, and destruction.
Technical Security Measures:
- 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and the bv 999 servers is encrypted using industry-standard 256-bit SSL/TLS. This prevents interception of data in transit.
- Encrypted Data Storage: Sensitive personal data — including identity documents and payment details — is stored in encrypted form at rest. Even in the unlikely event of a server breach, this data cannot be read without the encryption key.
- Two-Factor Authentication (2FA): bv 999 offers optional SMS-based two-factor authentication for account login to provide an additional layer of protection against unauthorised access.
- Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Only authorised bv 999 staff with a specific operational requirement can access personal data.
- Regular Security Audits: The bv 999 platform undergoes regular security assessments and penetration testing to identify and address vulnerabilities before they can be exploited.
Your responsibility: While bv 999 takes extensive measures to protect your data on our side, you also play a role. Keep your login credentials confidential, use a strong password, and enable 2FA if available. If you suspect your account has been accessed without your authorisation, contact support immediately.
Cookies and Tracking Technologies
bv 999 uses cookies and similar technologies to make the platform work properly, to remember your preferences, and to understand how players use the site so we can improve it. Here is a breakdown of the types of cookies we use:
- Strictly Necessary Cookies: Required for the platform to function. They enable core features like login sessions, account management, and payment processing. These cannot be disabled without breaking the site's basic functionality.
- Performance Cookies: Collect anonymised information about how players use bv 999 — which pages are visited most, where errors occur, and how long sessions last. This data is used to improve the platform.
- Functional Cookies: Remember your preferences — such as your preferred language, display settings, or whether you've dismissed a notification. They improve your experience by personalising the interface.
- Analytics Cookies: Used to understand aggregate usage patterns across the bv 999 platform. Data is anonymised before analysis and is not linked back to individual accounts.
You can control cookie settings through your browser. Note that disabling strictly necessary cookies will prevent some features of bv 999 from working correctly. You can also manage preferences through the cookie settings panel available on the platform.
How Long BV 999 Keeps Your Data
bv 999 retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable law and regulatory obligations. Our standard retention periods are as follows:
- Active Account Data: Retained for the duration of your account's active status plus a period after closure, as required for regulatory compliance.
- Transaction Records: Financial transaction records are retained for a minimum of five years following the transaction, as required by AML regulations applicable to bv 999's operating licence.
- Identity Verification (KYC) Documents: Retained for the duration of your account plus five years after closure, or longer if required by applicable law.
- Support Communications: Chat logs and email correspondence are retained for up to three years for quality assurance and dispute resolution purposes.
- Marketing Preferences: Records of your marketing consent or opt-out status are retained indefinitely to ensure we respect your preferences — even after account closure.
- Technical and Usage Data: Retained in anonymised, aggregated form for analytics. Personally identifiable technical data (e.g., IP addresses) is deleted or anonymised after 12 months.
When your data is no longer needed, it is securely deleted or irreversibly anonymised. bv 999 does not retain data beyond legally required periods simply for convenience.
Your Data Rights as a BV 999 Player
As a player on bv 999, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at support@bv999.link.
Request a copy of all personal data bv 999 holds about you. We will respond within 30 days with a complete data export.
Request correction of any inaccurate personal data held about you. Most information can be corrected directly from account settings.
Request deletion of your personal data. Note that some data must be retained for legal reasons — we will explain exactly what can and cannot be deleted.
Request that bv 999 stops using your data for certain purposes while a query or complaint is being resolved.
Receive your data in a commonly used, machine-readable format (CSV or JSON) that you can transfer to another service.
Object to processing carried out on the basis of legitimate interests. bv 999 will stop that processing unless compelling grounds exist to continue.
Response Time: bv 999 will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days — we will notify you if this is necessary. We will not charge a fee for processing your request unless it is manifestly unfounded or excessive.
Marketing Communications — Your Choice, Always
bv 999 may send you marketing communications about bonuses, promotions, tournaments, and new features on the platform. We will only do this if you have given explicit consent at registration or subsequently through your account settings.
Marketing communications from bv 999 may be sent via:
- SMS to your registered mobile number
- Email to your registered email address
- In-app notifications within the bv 999 platform
Opting Out: Every marketing communication from bv 999 includes a clear, one-tap or one-click opt-out option. You can also manage all your communication preferences from the Notifications section of your account settings at any time. Opting out of marketing does not affect transactional communications — you will still receive important account notifications such as deposit confirmations and withdrawal receipts.
bv 999 will never send marketing communications to players who are in a self-exclusion period, regardless of their stated communication preferences. Responsible gaming takes absolute priority over marketing.
Children's Privacy — Under-18 Policy
bv 999 strictly prohibits anyone under the age of 18 from registering or using any service on the platform. The collection of personal data from individuals under 18 is not permitted, and bv 999 does not knowingly collect such data.
Age verification is performed at registration and may be repeated at the withdrawal stage. If bv 999 discovers that an account belongs to someone under 18, the account will be immediately closed and any funds deposited will be returned to the originating payment method after identity confirmation. No winnings will be paid to underage players under any circumstances.
If you believe that someone under 18 has registered an account on bv 999, please contact our support team immediately. You can also use the parental control tools available on Pakistani mobile networks and devices to restrict access to gaming websites.
Changes to This Privacy Policy
bv 999 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will notify you through one or more of the following: a notice on the bv 999 website, an in-app notification, or an email to your registered address.
The effective date of the current version is displayed at the top of this page. We recommend bookmarking this page and reviewing it periodically. Continued use of the bv 999 platform after any update constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy or about how bv 999 handles your data, please contact us:
- Live Chat: Available 24/7 from your bv 999 account dashboard
- Email: support@bv999.link
Related Policies: This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming policy, which together form the complete framework governing your use of bv 999.